At Fakesmile, we prioritize both affordability and style. While our collections feature jewelry with titles such as 'golden' or 'diamond', these terms are used to describe the appearance and style of the pieces, not the actual materials. Our jewelry is crafted from high-quality, durable materials designed to mimic the look of precious metals and stones, providing you with trendy and elegant options at an accessible price point. This approach allows us to offer a wide range of stylish and contemporary designs without the high cost associated with real gold, silver, or diamonds. Rest assured, every piece is created with care and attention to detail, ensuring you receive beautiful, fashionable accessories that complement your unique style.

These terms are often used to describe jewelry from specific time periods and each has its own unique definition: Antique Jewelry: This term generally refers to jewelry that is at least 100 years old. Antique pieces are often from or before the early 1920s. They are valued for their historical significance, craftsmanship, and rarity. Vintage Jewelry: Vintage jewelry typically refers to pieces that are at least 20 to 30 years old, but less than 100 years old. This term often covers jewelry from the 1920s to the 1980s. Each decade had its distinct styles, and 'vintage' encompasses a wide range of these historical trends. Retro Jewelry: Retro is a term that's often used to describe styles that are consciously derivative or imitative of trends, modes, or fashions from the recent past. In jewelry, 'retro' usually refers to pieces that mimic the style of the 1940s to 1980s. It's more about the style being replicated rather than the actual age of the piece. Understanding these terms can help in appreciating the design, era, and value of each piece. At Fakesmile, we offer a variety of jewelry that draws inspiration from these rich historical periods, blending timeless elegance with modern fashion.

This is a great observation and points to the versatility and diverse influences in jewelry design. At Fakesmile, we categorize our jewelry not only based on traditional classifications but also considering the style influences and the cultural context they represent. The piece you're referring to, while resembling a traditional engagement ring in its design and elegance, is actually inspired by the bold and expressive styles commonly found in Hip Hop and Streetwear fashion. This genre of jewelry often features prominent, eye-catching designs and sometimes incorporates elements traditionally seen in more classic jewelry pieces, like engagement rings. Our intention is to blur the conventional boundaries of jewelry categories, offering unique pieces that can transcend typical style labels. This particular item is a fusion of the classic elegance of an engagement ring with the boldness and flair of Hip Hop and Streetwear, making it versatile for various fashion statements. We understand that jewelry is a personal expression, and our diverse range aims to cater to different tastes and interpretations. If you're looking for something more traditionally aligned with engagement rings, we invite you to explore our other collections that might better suit your preference.

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Orders are placed immediately upon confirmation and orders usually ship within 5 business days from the date of your order confirmation. Orders placed before 12:00PM (GMT+10) are usually processed within the same business day. If orders are placed on public holidays, then orders are placed the following business day.

Keeping an eye on your Fakesmile purchase is easy and convenient! Once your order is dispatched, we will send you a confirmation email with a tracking number and a link to our courier's tracking page. Here's how you can track your order: Check Your Email: Look for the dispatch confirmation email from Fakesmile. This email will contain your unique tracking number. Visit the Courier's Website: Click on the tracking link provided in the email, or visit the courier's website directly and enter the tracking number. Track Your Order: Once on the courier's tracking page, enter your tracking number to view the current status of your shipment. If you have created an account on our website, you can also track your order directly from your account dashboard. Should you encounter any issues or if the tracking information is not available, please don't hesitate to contact our customer service team. We're here to help ensure that your Fakesmile experience is smooth and enjoyable.

At Fakesmile, we are thrilled to connect with customers around the globe. We currently offer international shipping to the following regions:

•  North America: Including the United States, Canada, and Mexico.
•  Europe: Covering major countries such as the United Kingdom, France, Germany, Italy, Spain, and more.
•  Asia-Pacific: Including Australia, New Zealand, Japan, South Korea, and select countries in Southeast Asia.
•  Other Regions: We are continuously expanding our reach. Please check our shipping page for an updated list of countries.

Please note that shipping availability and times may vary depending on your location. For specific details about shipping to your country, including costs and estimated delivery times, please visit our shipping information page or contact our customer service team.

We're committed to bringing Fakesmile's unique style to as many places as possible and are constantly working to broaden our shipping destinations.

We understand that sometimes you might need to change or cancel your order. Here’s how you can do it:

1. Immediate Action: If you need to cancel or make changes to your order, please contact us as soon as possible. Most orders are processed quickly, so timing is crucial.
2. Contact Customer Service: Reach out to our customer service team immediately via email at support@fakesmile.com or call us at 1-800-FAKESMILE. Please have your order number ready for faster assistance.
3. Cancellation Policy: Orders can only be canceled before they have been processed for shipping. If your order has already been dispatched, we won’t be able to cancel it. In this case, you may return the item according to our return policy.
4. Making Changes: For any changes to your order, such as shipping address or item size/color, please contact us promptly. We’ll do our best to accommodate your request, but changes cannot be guaranteed once the order is processed.

We recommend reviewing your order carefully before submission to ensure accuracy. For more detailed information, please visit our Order Cancellation and Change Policy page.

We strive to ensure that your Fakesmile experience is as smooth and efficient as possible. Here's what you can expect in terms of order processing:

1. Processing Timeframe: Orders are typically processed within 48-72 hours after they are placed. This includes verifying your order, performing quality checks, and packaging.
2. Business Days: Please note that our processing time refers to business days (Monday to Friday), excluding weekends and public holidays.
3. Notification: Once your order is processed and ready for shipment, we will send you a confirmation email with shipping details and a tracking number.
4. Special Circumstances: During peak seasons or promotional periods, processing times may be slightly longer due to high order volumes. We appreciate your patience and understanding during these times.

We are committed to getting your order to you as quickly as possible. If you have specific concerns or need expedited processing, please contact our customer service team for assistance.

At Fakesmile, we are committed to ensuring that you receive the correct and high-quality products you ordered. However, if you happen to receive an incorrect order or item, please follow these steps:

1. Contact Us Immediately: Notify our customer service team as soon as you discover the error. You can reach us at support@fakesmile.com . Please provide your order number and details about the item you received.
2. Provide Proof: We may request a photo of the item you received to help us understand the mix-up and prevent future occurrences.
3. Return and Replacement: We will provide instructions on how to return the incorrect item. Once we receive the returned item, we will expedite the shipment of the correct product to you at no additional cost.
4. No Additional Charges: You will not be responsible for any shipping costs associated with returning a wrong item and receiving the correct one.
5. Resolution: Our team will work diligently to resolve the issue quickly and ensure your satisfaction with your Fakesmile purchase.

We understand that having an order cancelled can be disappointing. There are several reasons why an order might be cancelled:

1. Stock Availability: Occasionally, items run out of stock before we can process the order. We strive to keep our inventory updated, but discrepancies can occur.
2. Payment Issues: If there are problems with the payment method you've chosen, such as declined credit card transactions or verification issues, we may need to cancel the order.
3. Fraud Prevention: We take security seriously. Orders that raise security concerns or fail our fraud prevention checks may be cancelled for your protection.
4. Order Information Errors: Sometimes, orders are cancelled due to incorrect or incomplete customer information, which prevents us from processing and shipping the order.
5. Technical Issues: Rarely, technical glitches can result in order cancellation.

If your order is cancelled, you will receive a notification explaining the reason. If you believe the cancellation is a mistake or need further assistance, please contact our customer service team at support@fakesmile.com . We're here to help and ensure a smooth shopping experience.

FAKESMILE does not currently support exchanges, only refunds are possible under our refunds policy.

At Fakesmile, we are committed to ensuring that your products arrive in perfect condition. However, if you receive a product that is damaged upon arrival, please follow these steps:

1. Report Immediately: Contact our customer service team as soon as you notice the damage. You can reach us at support@fakesmile.com . Please report the issue within 48 hours of receiving the product for the best assistance.
2. Provide Proof: We may ask for photos of the damaged product and the packaging. This helps us understand what went wrong and prevent future incidents.
3. Return Process: We will provide you with instructions on how to return the damaged product. Usually, we will cover the return shipping costs for damaged items.
4. Refund or Replacement: Once we receive the returned product and confirm the damage, we will offer you a choice of a full refund or a replacement. The refund will be issued to your original payment method, or a replacement item will be sent to you at no additional cost.
5. Continuous Support: Our customer service team will be there to guide you through every step of the process and ensure your satisfaction.

We apologize for any inconvenience caused by a damaged product and appreciate your understanding and cooperation in resolving the issue swiftly.