Refunds & Exchanges
As all our items are on-sale items, we only offer a return of goods service to those items that are damaged on arrival or bears a defect in quality.
Under our policy, you are entitled to a refund if there is damages or a quality condition with the purchased product upon arrival. Under these circumstances, photo evidence of the condition your product arrived in, along with proof of purchase must be provided to hello@fakesmile.shop
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Health and personal care items
- intimate apparel & goods
Please do not send your purchase back to the manufacturer.
Once you have emailed us with your receipt and photo evidence of damages, please wait patiently for our team to get back to you.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 14 business days.
Timeframes
Please be aware, for products damaged on arrival, that you have 72 hours upon confirmed reception of goods to contact our support team with photo evidence and receipt.
For quality defects, you have 15 natural days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@fakesmile.com.au
Please be aware that during busy times, disputes could take up to 60 natural days. So please be patient as our team has not responded to your emails immediately.
Shipping Policy
Thank you for visiting and shopping at fakesmile.shop. Following are the terms and conditions that constitute our Shipping Policy.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
As we don’t guarantee that we will receive your returned item, you should consider using a trackable shipping service or purchasing shipping insurance.
Shipment processing times
All orders are processed within 5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Tracking |
Timeframes |
| Standard Shipping |
Full |
15-30 Days |
| Express Shipping |
Full |
10-20 Days |
International Shipping
We currently do not ship outside the United Kingdom, United States and Australia.
fakesmile.shop reserves the right to expand additional regions without prior notice.
Shipping Prices
fakesmile.shop utilises multiple global shipping and logistics enterprises. Shipping prices are calculated based on product weight and distance. While products are sourced from all over the world, fakesmile.shop endeavours to offer the most competitive prices to our valued customers.
fakesmile.shop does not ship to PO Box addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
You can view your order status via the fakesmile.shop website, in the My Accounts tab.
Customs, Duties and Taxes
fakesmile.shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
fakesmile.shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact our customer service team at hello@fakesmile.shop to file a claim and await further assessment.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Privacy
Welcome to FakeSmile.shop ("Site"). Your privacy and trust are of paramount importance to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit or make a purchase from our Site. By accessing or using our Site, you agree to the terms of this Privacy Policy.
1. Collection of Personal Information
1.1 Automatic Collection of Device Information
When you visit our Site, we automatically collect specific information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. We also gather information about the web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. This information is collectively referred to as "Device Information."
We collect Device Information using:
Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, please visit All About Cookies.
Log Files: Track actions occurring on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.
1.2 Information Collected from Transactions
When you make a purchase or attempt to make a purchase through the Site, we collect certain information, including your name, billing address, shipping address, payment information (excluding credit card numbers), email address, and phone number. This information is referred to as "Order Information."
2. Use of Personal Information
Your Personal Information is used for various purposes:
To fulfill orders, including processing payment, arranging shipping, and providing invoices/order confirmations.
To communicate with you and provide customer support.
To screen for potential risk or fraud, particularly using your IP address.
To improve and optimize our Site, including analyzing how customers browse and interact with the Site and the effectiveness of marketing campaigns.
To provide you with targeted advertisements or marketing communications we believe may be of interest to you, based on your preferences.
3. Sharing of Personal Information
We share your Personal Information with third parties to help us use your information as described above. For instance:
We use Shopify to power our online store. You can read how Shopify uses your Personal Information here.
We use Google Analytics to help us understand how our customers use the Site. Learn more about how Google uses your information here. Opt-out of Google Analytics here.
Additionally, we may share your Personal Information to comply with laws and regulations, respond to lawful requests for information, or protect our rights.
4. Targeted Advertising and Your Choices
You can opt-out of targeted advertising by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
5. Do Not Track
Our Site does not alter data collection and use practices when we detect a Do Not Track signal from your browser.
6. Your Rights
If you reside in certain territories, you have rights to access personal information we hold about you, request corrections, deletions, or restrict processing of your personal information. For requests, please contact us at the information below.
7. Data Retention
We retain your Order Information for our records unless and until you ask us to delete this information.
8. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy periodically for the latest information on our privacy practices.
9. Minors
The Site is not intended for individuals under the responsible age limit, typically 18.
10. Contact Us
For more information about our privacy practices, questions, or complaints, please contact us by email at hello@fakesmile.shop.
